Ref. No. PHMA/ Cir-003/2024
Dated:18^th January 2024  

Launch of Sunwai - A Customer Complaint Management Service by State Bank of Pakistan (SBP)

The State Bank of Pakistan SBP, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs (referred herein as FIs). “Sunwai” can be accessed at https://sunwai.sbp.org.pk. (Copy Attached of the relevant Circular) https://www.sbp.org.pk/dmmd/2023/CL11.htm

Members are advised to kindly register their complaints regarding the Banks/DFIs/MFBs  at the Sunwai Complaint Management System to SBP for resolve their complaints

Best Regards,

SYED NAHID ABBAS               ABDUL JABBAR GAJIANI                FARRUKH IQBAL

Central Chairman                    Chairman (SZ)                                Chairman (NZ)